PAYMENT POLICY
CURRENCIES
PAYMENTS AS WELL A REFUNDS FOR SHIPMENTS ARE ALL INVOICED IN SWISS FRANCS (CHF).
CREDIT CARDS WILL BE DEBITED IN SWISS FRANCS, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.
PAYMENT METHODS
THE FOLLOWING METHODS OF PAYMENT ARE ACCEPTED BY SANDROMARZO.COM:
PAYMENTS
WHEN CLIENTS PLACE ORDERS ONLINE, CREDIT DETAILS ARE FORWARDED TO A PROTECTED ONLINE BANKING SYSTEM PROVIDED BY STRIPE WHICH ACCEPTS MASTERCARD, VISA, AMERICAN EXPRES, Alipay, apple pay and wechat pay. for any further details please contact shop@sandromarzo.com
PAYMENT SECURITY
SANDRO MARZO GMBH CLIENTS ARE GUARANTEED MAXIMUM CREDIT CARD SECURITY.
FIRST TIME CUSTOMERS PAYING WITH CREDIT CARDS MIGHT NEED TO BE VERIFIED BY THEIR BANKS BEFORE FUNDS ARE SENT. THE ORDER WILL BE RESERVED BUT THIS MIGHT DELAY SHIPPING TIME.
shipping and delivery policy
delivery time and cost
ALL ORDERS ARE PROCESSED WITHIN 3 WORKING DAYS AND SHIPPED WITH SWISS POST. DELIVERY COSTS ARE CALCULATED AT CHECKOUT. ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.
ORDERS INSIDE SWITZERLAND TAKE APPROXIMATELY 24 HOURS TO ARRIVe. ORDERS OUTSIDE OF THE EUROPEAN UNION TAKE APPROXIMATELY 15-25 DAYS TO ARRIVE. ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 5-15 DAYS TO ARRIVe.
SHIPMENTS WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SANDRO MARZO.
TAXES AND DUTIES
THE SHIPPED ITEMS MIGHT INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC AND ARE NOT COVERED BY SANDRO MARZO. THESE FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.
IF THESE PAYMENTS ARE NOT MET ON DELIVERY, THE ITEM DOESN’T CLEAR CUSTOMS OR IF THE ITEM IS NOT WITHDRAWN FOR ANY REASON, THE ITEM WILL BE SENT BACK TO SANDRO MARZO OR DESTROYED, DEPENDING ON LOCAL LAWS. RETURN IMPORT FEES WILL BE DEDUCTED FROM THE REFUND. REFUNDS WILL NOT BE GIVEN IN CASES IN WHICH THE PACKAGE HAS BEEN DESTROYED OR LOST ONCE SENT BACK TO SANDRO MARZO.
IF AND WHEN AN AGENT IS NECESSARY IN ORDER TO CLEAR A PACKAGE FROM CUSTOMS, THESE FEES ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY SANDRO MARZO.
IMPORTANT INFORMATION
ALL ORDERS ARE PROCESSED WITHIN 3 WORKING DAYs. HOWEVER, DURING SALE SEASONS ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. SANDROMARZO.COM WILL NOT BE HELd RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF SANDRO MARZO.
ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN SWISS FRANCS. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES.
ONCE ORDERS ARE SENT A CHANGE OF DELIVERY ADDRESS WILL NO LONGER BE POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT.
FIRST TIME CUSTOMERS MIGHT NEED TO BE CHECKED WITH THEIR BANK AND/OR CREDIT PROVIDER FOR AUTHENTICITY REASONS. THIS MAY SLIGHTLY DELAY ORDER DISPATCH.
WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.
INSURANCE
FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH SWISS POST AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID.
WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH. IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT SHOP@SANDROMARZO.COM FOR SUPPORT. WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.
return policy
WE GLADLY ACCEPT EXCHANGES OR REFUND WITHIN 10 DAYS FROM THE RECEIPT OF THE MERCHANDISE. KINDLY NOTE THAT WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE IN A DIFFERENCE SIZE. THE NEW SIZE WILL BE DISPATCHED AS SOON AS WE HAVE RECEIVED THE ARTICLE THAT IS TO BE EXCHANGED.
PLEASE NOTE THAT WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO.
IN ORDER TO START THE EXCHANGE OR REFUND PROCESS THE CUSTOMERS CAN CONTACT THE SANDRO MARZO GMBH CUSTOMER CARE TEAM VIA EMAIL AT SHOP@SANDROMARZO.COM STATING THE ORDER NUMBER, REASON FOR RETURN AND WHETHER IT’S A REQUEST FOR PRODUCT EXCHANGE OR A REFUND. THE CUSTOMER WILL THEN RECEIVE AN EMAIL WITH A RETURN AUTHORIZATION NUMBER THAT IS NEEDED TO FILL OUT THE RETURN TAG WHICH MUST BE SENT BACK WITH THE ITEM/S IN QUESTION.
PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE TEAM WHILE SENDING YOUR RETURN BACK TO SANDRO MARZo AVOIDING ANY DISCREPANCY. ITEM/S THAT WILL NOT MATCH SANDRO MARZO RETURN POLICY WILL BE NOT TAKE INTO CONSIDERATION AND SENT BACK TO THE CUSTOMER AT HIS OWN COST.
THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM/S (BAGS, WRAPPING, ETC.). THE ITEM/S MUST BE UNHARMED, WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. THE SANDRO MARZO PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPMENT.
IF THE ITEM DOES NOT FIT THESE REQUIREMENTS THE ITEM WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.
SIZE OR COLOR EXCHANGES WILL ONLY BE ISSUED IF REQUESTED SIZES AND COLORS ARE IN STOCK. EXCHANGES FOR DIFFERENT ITEMS ARE NOT ACCEPTED. AN ITEM CAN ONLY BE EXCHANGED ONCE.
THE REFUND PROCEDURE WILL TAKE 10 DAYS FROM THE ARRIVAL OF THE ITEM/S AT THE WAREHOUSE. ANY CHANGES IN CURRENCY DURING THE RETURN PERIOD WILL NOT BE REIMBURSED. ORDERS PAID BY CREDIT CARD WILL BE REFUNDED TO THE ORIGINAL CARD USED DURING CHECKOUT. THE REFUNDED AMOUNT WILL BE AVAILABLE WITHIN THE NEXT BILLING STATEMENT, THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS.
ALL RETURN SHIPPING AND IMPORT FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.
FREE EXCHANGES ARE NOT AVAILABLE. ALL IMPORT FEES AND SHIPPING COSTS INVOLVED IN THE EXCHANGE WILL BE THE SOLE RESPONSIBILITY OF THE CUSTOMER.
GIFT RETURNS WILL BE CREDITED TO THE ORIGINAL ACCOUNT THAT PURCHASED THE ITEMS.
SALE ITEMS AND ITEMS WITH REDUCED PRICES FOLLOW THE SAME REGULATION AS FULL PRICE ITEMS.
ALL PRODUCTS ARE CHECKED AT THE WAREHOUSE FOR ANY FAULTS. HOWEVER, IF A CUSTOMER RECEIVES AN ITEM NOT IN THE ORIGINAL STATE PLEASE CONTACT SHOP@SANDROMARZO.COM
PLEASE CONTACT SHOP@SANDROMARZO.COM FOR ANY FURTHER INFORMATION.
terms and conditions
responsibility
THIS DOCUMENT CONTAINS THE TERMS AND CONDITIONS THAT GOVERN THE WEBSITE SANDROMARZO.COM
BY USING SANDROMARZO.COM THE USER AGREES TO RESPECT AND ACT UPON ALL THE TERMS AND CONDITIONS IN THIS DOCUMENT AND ALL OTHER POLICIES ON SANDROMARZO.COM. USERS WHO DO NOT ACCEPT THESE TERMS MAY BE ASKED BY SANDROMARZO.COM TO REFRAIN FROM USING THE SITE.
SANDROMARZO.COM RESERVES THE RIGHT TO CHANGE, REMOVE OR REPLACE TERMS, CONDITIONS AND POLICIES WITHOUT NOTICE OR WARNING. WE URGE USERS TO CHECK BACK OFTEN AND STAY UP TO DATE ON THE LATEST UPDATES AND LEGAL ISSUES.
THE USE AND ACCESS OF SANDROMARZO.COM IS FOR PERSONAL USE ONLY.
payment
WE CURRENTLY ONLY ACCEPT PAYMENTS USING MASTERCARD, VISA, AMERICAN EXPRESS , PAYPAL, Alipay, apple pay, wechat pay. PAYMENT DETAILS ARE NOT SAVED.
HOWEVER, IF INFORMATION IS ACCESSED BY A THIRD PARTY NOT DUE TO NEGLIGENCE ON OUR PART – SANDROMARZO.COM WILL NOT BE HELD RESPONSIBLE.
FOR ASSISTANCE WITH PAYMENT METHODS PLEASE CONTACT SHOP@SANDROMARZO.COM
orders
once an order has been placed the requested item/s are automatically reserved until the credit card has been charged, at which point the customer will receive an email notifying them the order has been accepted with an official receipt of purchase
FIRST USE CUSTOMERS PAYING BY CREDIT CARD MIGHT FACE A SLIGHT DELAY IN CHARGES DUE TO AN AUTHENTICATION PROCESS THAT’S TAKES PLACE. IN SUCH CASES THE RECEIPT AND FINAL CONFIRMATION OF THE ORDER WILL BE SENT TO THE CUSTOMER AFTER APPROVAL FROM THE BANK.
pricing and charges
WE CURRENTLY ONLY ACCEPT ORDERS IN EURO.
CREDIT CARDS WILL BE DEBITED IN EURO, AND THUS, DUE TO EXCHANGE RATES, THE FINAL PRICE WILL BE CALCULATED IN THE APPLICABLE EXCHANGE RATE THE DAY THE CREDIT CARD COMPANY PROCESSES THE TRANSACTION.
THE SHIPPED ITEMS MIGHT INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC AND ARE NOT COVERED BY SANDRO MARZO. THESE FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.
SHIPPING COSTS ARE COUNTRY SPECIFIC AND ARE CALCULATED AT CHECKOUT WHEN SELECTING THE COUNTRY TO WHICH TO SHIP, DIFFERENT PRICES MAY OCCUR. THIS IS AS A RESULT OF EITHER CHANGES IN CURRENCY OR DUE TO DIFFERENT PRICING IN DIFFERENT COUNTRIES.
SALE
SALE ITEMS AND ITEMS WITH REDUCED PRICES FOLLOW THE SAME REGULATION AS FULL PRICE ITEMS.
returns and exchange
IF A CUSTOMER IS UNSATISFIED WITH THEIR ORDER FOR ANY REASON THE ITEM/S IN QUESTION CAN BE RETURNED TO SANDRO MARZO FOR AN EXCHANGE OR REFUND WITHIN 10 DAYS OF DELIVERY.
FOR MORE INFORMATION ON RETURNS AND EXCHANGES PLEASE REFER TO OUR RETURN POLICY.
shipping, insurance and delivery
ORDERS ARE SHIPPED WITHIN 2 WORKING DAYS OF RECEIVED PAYMENT.
DURING SALE SEASONS SHIPPING TIME MAY BE DELAYED DUE TO A LARGE AMOUNT OF ORDERS BEING PLACED.
ITEMS ARE INSURED BY ZURICH INSURANCE GROUP DURING DELIVERY. ONCE THE PACKAGE IS SIGNED FOR AT THE STATED ADDRESS BY THE CLIENT (OR GIFT RECIPIENT) THE INSURANCE IS NO LONGER VALID AND RESPONSIBILITY IS TRANSFERRED TO THE CUSTOMER.
promotional codes
PROMOTIONAL CODES CAN BE USED DURING CHECKOUT ONLY ONCE UNLESS STATED OTHERWISE. THE DISCOUNT OR BONUS WILL ONLY BE VISIBLE ONCE THE CODE HAS BEEN ENTERED INTO THE PROMOTIONAL CODE BOX ON THE CHECKOUT PAGE AND HAS BEEN ACCEPTED.
SANDROMARZO.COM WILL NOT REFUND OR BE HELD RESPONSIBLE FOR PROMOTIONAL CODES THAT HAVE NOT BEEN USED FOR ANY REASON.
registration
IN ORDER TO GAIN ACCESS TO SOME FEATURES OF SANDROMARZO.COM USERS ARE ASKED TO REGISTER AN ACCOUNT. BY REGISTERING A USER AGREES TO SUBMIT CORRECT AND ACCURATE INFORMATION. WE URGE USERS TO CREATE A SAFE AND UNIQUE PASSWORD. THIS ACCOUNT, WITH THE INFORMATION GIVEN, CAN BE USED BY THE USER TO EASILY PLACE ORDERS, MANAGE HIS INFORMATION AND GAIN ACCESS TO USEFUL TOOLS ON SANDROMARZO.COM
THE INFORMATION GIVEN WILL NOT BE SENT TO ANY THIRD PARTIES WITHOUT PERMISSION FROM THE USER AND WILL ONLY BE USED FOR INTERNAL RESEARCH UNLESS OTHERWISE STATED.
IF A USER THINKS HIS ACCOUNT HAS BEEN HACKED, COMPROMISED OR USED WITHOUT PERMISSION WE URGE THE USER TO WRITE US AT Shop@SANDROMARZO.COM SO IMMEDIATE ACTION CAN BE TAKEN IN ORDER TO KEEP INFORMATION PRIVATE.
IN A CASE WHERE INFORMATION IS ACCESSED BY A THIRD PARTY NOT DUE TO NEGLIGENCE ON OUR PART – SANDROMARZO.COM WILL NOT BE HELD RESPONSIBLE.
eligibility
ANY INDIVIDUAL OVER THE AGE OF 18 MAY ACCESS SANDROMARZO.COM, REGISTER AND PLACE ORDERS. WE URGE USERS TO CHECK THEIR COUNTRY’S GOVERNING LAWS FOR ANY RESTRICTIONS REGARDING INTERNET USAGE. SANDROMARZO.COM WILL NOT BE HELD RESPONSIBLE IF ANY LAWS ARE BROKEN BY A USER BY VISITING, REGISTERING OR ORDERING FROM SANDROMARZO.COM
WE URGES INDIVIDUALS UNDER THE AGE OF 18 TO SHOW THE SITE’S TERMS, CONDITIONS AND POLICIES TO A LEGAL GUARDIAN AND GET CONSENT BEFORE USING SANDROMARZO.COM .
VISITING, REGISTERING AND ORDERING FROM SANDROMARZO.COM IS AT THE SOLE RESPONSIBILITY OF THE USER.
THIS SITE FEATURES CONTENT THAT SOME USERS MAY FIND HARMFUL AND OFFENSIVE, SANDROMARZO.COM WILL NOT BE HELD RESPONSIBLE IN SUCH CASES.
SANDROMARZO.COM MAY LINK TO EXTERNAL SITES. IN DOING SO SANDROMARZO.COM IS NOT RESPONSIBLE FOR ANY MATERIAL FOUND ON THESE SITES NOR DO THEY REFLECT THE VIEWS, THOUGHTS OR IDEALS OF SANDROMARZO.COM.
intellectual property rights
ALL IMAGES, TEXTS AND DESIGNS PRESENTED ON SANDROMARZO.COM ARE COPYRIGHTED AND TRADEMARKED BY SANDRO MARZO.
SANDRO MARZO RESERVES THE RIGHT TO TAKE LEGAL ACTION IF ANY USE OF THESE MATERIALS ARE USED WITHOUT DIRECT CONSENT FROM SANDRO MARZO.
governing law
SANDRMARZO.COM IS OPERATED AND ACTS UNDER SWISS LAW.
no waiver
IF SANDROMARZO.COM CHOSE NOT TO TAKE LEGAL ACTION AGAINST A USER FOLLOWING A BREACH OF THE TERMS AND CONDITION ON THEIR BEHALF IT DOES NOT MEAN LEGAL ACTION WILL NOT BE TAKEN IF THE USER COMMITS ANOTHER ACT THAT DISREGARDS THE SITE’S TERMS, CONDITIONS OR POLICIES, WHETHER THE BREACH IS DIFFERENT OR NOT.
liability and compensation
SANDROMARZO.COM WILL NOT BE HELD RESPONSIBLE FOR ANY HARM, DAMAGE OR DEATH CAUSED BY ANY SERVICE DIRECTLY OR INDIRECTLY PROVIDED BY SANDROMARZO.COM OR THAT IS CAUSED DIRECTLY OR INDIRECTLY BY SANDRO MARZO PRODUCTS, MATERIALS OR PERSONNEL.
relationship with clients
BY VIEWING, USING AND/OR ORDERING ANY ITEM/S OR SERVICE FROM sandromarzo.com AN OFFICIAL LEGAL PARTNERSHIP IS NOT FORMED BETWEEN sandro marzo AND THE CUSTOMER. A DELIVERY CONTRACT IS MADE AND IS DISSOLVED ONCE DELIVERY IS DONE.
SANDROMARZO.COM RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST INDIVIDUALS THAT CLAIM TO BE IN A PARTNERSHIP WITH SANDRO MARZO BASED ON SERVICES PROVIDED BY SANDRO MARZO.