PAYMENT POLICY

CURRENCIES

All payments and refunds for shipments are invoiced in Euro (EUR – €)

Credit cards will be charged in Euro (EUR – €), and the final price will be calculated based on the exchange rate on the day the credit card company processes the transaction.

PAYMENT METHODS

THE FOLLOWING METHODS OF PAYMENT ARE ACCEPTED BY SANDROMARZO.COM:

PAYMENTS

The following payment methods are accepted on Sandromarzo.com:

For further details, please contact shop@sandromarzo.com 

PAYMENT SECURITY

Sandro Marzo GmbH guarantees maximum credit card security.

First-time customers paying with credit cards may need to be verified by their banks before funds are transferred, which might delay shipping time.

shipping and delivery policy

delivery time and cost

All orders are processed within 3 working days and shipped with Swiss Post. Delivery costs are calculated at checkout. Arrival times vary by country:

ORDERS INSIDE SWITZERLAND TAKE APPROXIMATELY 24 HOURS TO ARRIVe. ORDERS OUTSIDE OF THE EUROPEAN UNION TAKE APPROXIMATELY 15-25 DAYS TO ARRIVE. ORDERS INSIDE THE EUROPEAN UNION TAKE APPROXIMATELY 5-15 DAYS TO ARRIVe.

Shipments are sent DDU (Delivery Duties Unpaid), meaning they may be subject to customs fees, import fees, and taxes, which are the client’s responsibility and will not be reimbursed by Sandro Marzo Gmbh.

TAXES AND DUTIES

Shipped items may include taxes, duties, and import fees specific to the destination country, which are not covered by Sandro Marzo Gmbh.

If these payments are not met, the item may be returned or destroyed, and return import fees will be deducted from the refund. Refunds will not be given if the package is destroyed or lost once sent back to Sandro Marzo.

IMPORTANT INFORMATION

Orders are processed within 3 working days, but during sale seasons, there might be delays. Sandromarzo.com is not responsible for delays caused by weather, customs issues, or other circumstances beyond its control.

All shipments include an official invoice with the declared value in Euro. Once orders are sent, the delivery address cannot be changed.

INSURANCE

Packages are fully insured with Swiss Post against damage, theft, and loss until signed for by the customer. Customers should not accept damaged or tampered packages and should contact customer care at shop@sandromarzo.com for support.

Return Policy

We gladly accept returns for refunds only. Exchanges are not offered.

Return Period

• Switzerland: Returns accepted within 5 days of receipt.
• European Union: A 14-day right of withdrawal applies in accordance with EU consumer protection laws.
• Rest of the World: Returns are accepted within 5 days of receipt.

How to Start a Return

To initiate a return, please contact our customer care team at shop@sandromarzo.com with your:

• Order number
• Reason for return

You will then receive a Return Authorization with shipping instructions.

Return Conditions

Returned items must meet the following conditions:

• Unworn, unused, and unaltered
• In original packaging, including all accessories (bags, wrapping, etc.)
• Security seals and tags intact
• Packaged in a separate outer parcel (do not use Sandro Marzo packaging as the shipping box)

Returns not meeting these conditions will be sent back to the customer at their own expense.

Refunds

Refunds will be processed within 10 business days after the returned item arrives at our warehouse.

• Refunds are issued to the original payment method
• Currency differences at the time of return will not be compensated
• Gift returns will be refunded to the original purchaser

Shipping and Import Fees

All return shipping costs and any applicable import duties or fees are the sole responsibility of the customer and will be deducted from the refund.

Final Notes

• Sale and discounted items follow the same return policy as full-price items.
• All items are quality-checked before shipment. If you receive a defective item, please contact us immediately at shop@sandromarzo.com.
• For any further questions, do not hesitate to reach out to our customer care team.

terms and conditions

responsibility

This document outlines the terms and conditions governing the use of Sandromarzo.com. By using Sandromarzo.com, users agree to comply with all terms, conditions, and policies stated here and elsewhere on the site. Users who do not accept these terms may be asked to refrain from using the site.

Sandromarzo.com reserves the right to modify, remove, or replace terms, conditions, and policies without prior notice. Users are encouraged to check back frequently to stay informed about updates and legal matters.

Access to and use of Sandromarzo.com is intended for personal use only.

payment

We currently accept payments via Mastercard, Visa, American Express, PayPal, Apple Pay, and Google Pay. Payment details are not stored.

If payment information is accessed by a third party through no fault of Sandromarzo.com, we will not be held responsible.

For assistance with payment methods, please contact SHOP@SANDROMARZO.COM

orders

Once an order is placed, the requested items are reserved until the credit card is charged. Customers will receive an email notification with an official receipt once the order is accepted.

First-time customers paying by credit card may experience a slight delay due to an authentication process. The receipt and final order confirmation will be sent after bank approval.

pricing and charges

We currently accept orders only in Euros (EUR – €). Credit cards will be charged in Euros, and the final price will be calculated based on the exchange rate on the day the credit card company processes the transaction.

Shipped items may include taxes, duties, and import fees specific to the destination country, which are not covered by Sandro Marzo. These fees are the sole responsibility of the customer.

Shipping costs are specific to each country and are calculated at checkout when selecting the shipping destination. Prices may vary due to currency changes or different pricing in different countries.

SALE

Sale items and items with reduced prices follow the same regulations as full-price items.

returns and exchange

If a customer is unsatisfied with their order for any reason, the items can be returned to Sandro Marzo for an exchange or refund within 10 days of delivery. For more information, please refer to our return policy.

shipping, insurance and delivery 

Orders are shipped within 3 working days of receiving payment. During sale seasons, shipping times may be delayed due to a high volume of orders.

Items are insured by Zurich Insurance Group during delivery. Once the package is signed for at the stated address by the client or gift recipient, the insurance is no longer valid, and responsibility is transferred to the customer.

promotional codes

Promotional codes can be used during checkout only once unless stated otherwise. The discount or bonus will be visible once the code is entered into the promotional code box on the checkout page and accepted. Sandromarzo.com will not refund or be held responsible for promotional codes that have not been used.

registration

To access some features of Sandromarzo.com, users are asked to register an account. By registering, users agree to submit correct and accurate information and create a safe and unique password. This account can be used to place orders, manage information, and access useful tools on Sandromarzo.com.

Information provided will not be shared with third parties without user permission and will only be used for internal research unless otherwise stated.

If a user believes their account has been compromised, they should contact shop@sandromarzo.com immediately.

eligibility

Individuals over the age of 18 may access Sandromarzo.com, register, and place orders. Users should check their country’s laws regarding internet usage. Sandromarzo.com will not be held responsible if any laws are broken by a user.

Individuals under 18 should get consent from a legal guardian before using Sandromarzo.com. Visiting, registering, and ordering from Sandromarzo.com is the sole responsibility of the user.

intellectual property rights

All images, texts, and designs on Sandromarzo.com are copyrighted and trademarked by Sandro Marzo. Legal action may be taken if these materials are used without direct consent from Sandro Marzo.

governing law

Sandromarzo.com operates under Swiss law.

no waiver

If Sandromarzo.com chooses not to take legal action following a breach of terms, it does not mean legal action will not be taken for future breaches.

liability and compensation

Sandromarzo.com will not be held responsible for any harm, damage, or death caused by services or products provided by Sandro Marzo.

relationship with clients

Using or ordering from Sandromarzo.com does not form a legal partnership between Sandro Marzo and the customer. A delivery contract is made and dissolved once delivery is completed.

Legal action may be taken against individuals claiming a partnership with Sandro Marzo based on services provided.